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What if my billing address is not added to the webshop?

Before ordering via invoice, please check carefully if your billing address has been added to the dropdown in the second page of the checkout. If your billing address has not been added, please contact us via the contact form or via support@keiretsu-europe.nl. Please detail the EY location name and the full address.

I haven’t received my package, what now?

Please contact Keiretsu Europe via the contact form, support@keiretsu-europe.nl or +31 (0)10 208 08 09

What are the delivery times inside and outside of the EU?

All orders placed before 16:00 are shipped the same day. Delivery times for standard shipments in Germany, Switzerland and Austria is between 24 and 48 hours, in the European Union 3 working days, and to countries outside the European Union 5 working days. Express delivery options are available for some countries during checkout. Your package will be delivered next day in 99% of the cases.

How can I return an order?

You can exchange and return an item within 14 days of receipt of the order.
All returned products must be in the original, unopened packaging, must be undamaged and must be suitably packaged for return shipment. The products must be suitable for resale. Returned products must be sent back with the original invoice, delivery note or fax, and return note.
Repair and replacement costs will be incurred if the returned products are damaged or missing. This can affect the level of reimbursement.
When returning goods to Keiretsu Europe BV, the administrative and delivery costs paid for by the account holder when ordering the product are offset against the amount to be reimbursed. An order can be changed free of charge within fourteen days provided the order has not been shipped.

Can I pay via invoice?

B2B users on webshop have availability to pay via invoice.